Frequently asked questions

We prepare and send your order within 1–3 working days of payment. To a parcel locker in Latvia it usually travels another 1–3 working days. By post it reaches other EU countries in 5–7 working days and other countries in 7–15.

Delivery in Latvia is free: to an Omniva or Venipak parcel locker, by Latvijas Pasts, or picked up at our shop in Koknese. To Lithuania and Estonia it costs €3.00, to other EU countries €15.00, and elsewhere €20.00. You see the exact amount at checkout before you confirm. More on the Delivery page.

As soon as we hand the parcel over, we e-mail you its tracking number and a link to follow it. When it reaches the locker, you get a text message with the door code on the phone number you gave with the order.

The easiest way is to measure a belt you already wear: from the buckle to the hole you use. That length is your size. With no belt at hand, measure around yourself where the belt will sit, over your trousers. Every belt page has a "Size chart" link beside the size with all the lengths. If you are between two sizes, write to us and we will help you choose.

By bank card (Visa, Mastercard, also Apple Pay and Google Pay) or by bank transfer. Card payments are handled securely by Stripe, and we never see your card details. If you choose a transfer, we show the bank details right after the order and e-mail them too. Please pay within 7 days. More on the Payment page.

No. You can order without an account or a password. We only need your e-mail and phone number, to send the confirmation and the locker code.

Yes. Full-price items can be returned within 30 days of dispatch, and the 14 days from receipt that the law gives you always apply. Items made just for you, for example with an engraving you chose, cannot be returned. The Returns page explains it step by step.

Yes. Write to info@dunense.com with your order number and the size you need. We will agree how to get the belt back to us and send you the right one.

If a buckle, rivet, seam or fastening shows a making defect within five years, we repair or replace the item free of charge. Ordinary wear and accidental damage are not covered, but we will gladly repair those for a fee. More on the Warranty page.

Leather likes to be left in peace. Keep it away from lasting damp and direct sun. If it gets wet, let it dry at room temperature, not on a radiator. Now and then, rub in a colourless leather care cream and it will serve you for years. With time leather softens and takes on a tone of its own, which is how it ages well.

We make every piece by hand from natural leather, so no two are exactly alike. The tone, the grain and small marks in the leather can differ slightly from the photo. That is not a defect, it is the character of real leather.

Yes, and it costs nothing. Tick "Wrap as a gift?" at checkout and we pack the order ready to give.

Often, yes. Tell us what you would like: another size, colour or sign. We will answer whether we can make it and how long it takes.

As long as it has not been sent, yes. Write to info@dunense.com or call +371 29227936 as soon as you can, with your order number.

Of course. Our shop and workshop are at 1905. gada iela 7 in Koknese, open on working days 10:00–16:00. You can see the pieces, try them on and pick up your order there. For groups we also offer workshop tours, by arrangement in advance.