Returns

You can return full-price items within 30 days of dispatch and discounted items within 14 days of receipt. You always have the statutory 14 days from receipt, even when 30 days from dispatch would end sooner. The terms and conditions set this out in full.

How to return an item

Tell us through the "Withdraw from a purchase" function (the link is at the bottom of every page), or write to info@dunense.com. Give your order number and the items you are returning.
Pack the item well so it is not damaged on the way. Use the original packaging if you can.
Send or bring the item within 14 days of telling us:
- by Omniva to the Kokneses Lats parcel locker (Hanzas iela 1, Koknese), recipient DUNENSE, phone +371 29227936;
- by Latvijas Pasts or any other carrier to 1905. gada iela 7, Koknese, LV-5113, Latvia;
- or bring it to our shop in Koknese on weekdays, 10:00–16:00.
We refund you within 14 days of your notice, to the same payment method you used. We may wait until the item is back with us or you have sent proof that you posted it.

Good to know

You pay for sending the item back. If the item is faulty or not what you ordered, we pay for the return, see Warranty.
You may inspect and try the item as you would in a shop. If it has been used more than that, we may reduce the refund by the loss in value.
After the statutory 14 days, under our 30-day policy, the item must be unused and complete.
Items made to your specifications or personalised, for example engraved, cannot be returned.

If you have any questions, please contact us.