Warranty

Regardless of this warranty, for two years from receipt we are responsible for the goods conforming to the contract. If they do not, you can ask us to repair or replace them free of charge and, if that is not possible, to reduce the price or refund you. In that case we also pay the shipping. The terms and conditions set this out in full.

If during the warranty a defect appears in the hardware, material, stitching or closure, we repair the item free of charge or, if it cannot be repaired, replace it with the same or an equivalent item. The warranty covers, for example:

• a functional defect that prevents the item from being used;
• a defect in the metalwork, such as a broken buckle, zip or rivet;
• a workmanship defect, such as a seam or closure defect.

The warranty does not cover damage from improper use or accidents, or normal wear and tear. We are happy to repair those for a fee. The natural marks of leather, such as small scars, creases and differences in tone, are not defects.

1. Write to info@dunense.com with your order number or purchase date, a short description of the defect and, if you can, a photo.
2. We reply and agree with you how to get the item to us: by post or parcel locker to 1905. gada iela 7, Koknese, LV-5113, Latvia, or by bringing it to the shop.
3. After 2 years from receipt you pay for sending the item to us and back; in the first 2 years we pay.

The warranty is given by SIA "Kāpiņa" (DUNENSE), registration no. 45403015530, 1905. gada iela 7, Koknese, LV-5113, Latvia, info@dunense.com, +371 29227936. It lasts 5 years from the day you received the item, for every item bought in the Dunense shop or online shop, in every country we ship to.

If you have any questions, please contact us.