Terms and conditions

SIA "Kāpiņa" (brand DUNENSE), registration no. 45403015530, VAT no. LV45403015530, registered address Lakstīgalu iela 4, Koknese, Aizkraukles novads, LV-5113, Latvia.

Workshop and shop: 1905. gada iela 7, 2nd floor, Koknese, LV-5113, Latvia. Email info@dunense.com, phone +371 29227936, working days 10:00–16:00.

Choose your items and put them in the cart. At checkout, give your name, email, phone, delivery method and payment method. Before you confirm you see the items, the delivery cost and the total, and you can change anything.

The contract is made when we send the order confirmation to your email: for a card payment after the payment succeeds, for a bank transfer right after you order. The confirmation carries your order number and a link showing the order's status. You do not need an account.

Our goods are handmade in small numbers. If an item turns out not to be available after all, we will contact you and refund everything you paid for it without delay.

Prices are in euros and include 21 % VAT. Delivery is shown separately at checkout before you confirm the order. The price that applies is the one shown when you confirm.

For deliveries outside the European Union, the destination country may charge customs duties and taxes. These are paid by the recipient.

• By card. You pay on Stripe's secure payment page (Visa, Mastercard, and Google Pay or Apple Pay where your device offers them). We never see or store your card details.
• By bank transfer. The bank details and your order number (as the payment reference) are shown on the order page and in the email. Please pay within 7 days; we send a reminder after 3 days. If the payment has not arrived by then, we cancel the order and tell you.

We prepare and send your order within 1–3 working days after the payment arrives. After that, delivery takes the carrier's usual time:

• Omniva parcel locker: free in Latvia, €3.00 to Lithuania and Estonia. Usually 1–3 working days.
• Venipak parcel locker: free in Latvia, €3.00 to Lithuania and Estonia. Usually 1–3 working days.
• Latvijas Pasts to an address: free in Latvia (1–3 working days), €3.00 to Lithuania and Estonia, €15.00 to other EU countries (5–7 working days), €20.00 to other countries (7–15 working days).
• Pick-up at our shop in Koknese: free, 1905. gada iela 7, working days 10:00–16:00.

The carrier sends the locker code to the phone number you gave. The risk for the goods passes to you when you, or a person you named, receive them.

If delivery is delayed, we will tell you. If we have not delivered within 30 days of the contract, you may give us an additional period; if we do not deliver within that either, you may cancel the purchase and we will refund everything you paid without delay.

As a consumer, you may withdraw from the purchase within 14 days without giving any reason. The period starts on the day you, or a person you named (other than the carrier), receive the goods. If the items of one order arrive separately, it starts on the day the last item arrives. This follows from the Latvian Consumer Rights Protection Law, Cabinet Regulation No. 255 of 20 May 2014 on distance contracts and Directive 2011/83/EU (as amended by Directive (EU) 2023/2673).

How to withdraw. Use the "Withdraw from a purchase" function (linked at the bottom of every page): give your order number, name, email and the items, and confirm. You will receive a confirmation with the date and time by email straight away. You may also send any clear statement to info@dunense.com. It is enough to send it before the 14 days are over.

Sending the goods back. Send or bring the goods to 1905. gada iela 7, Koknese, LV-5113, Latvia without undue delay and at the latest within 14 days after you told us you withdraw. You pay the cost of returning the goods. The easiest ways to send them are on the Returns page.

Refund. Within 14 days of the day we received your withdrawal, we refund everything you paid, including the standard delivery cost. If you chose a more expensive delivery than our cheapest standard delivery, we do not refund the difference. We refund with the same means of payment you used, unless we agree otherwise; the refund costs you nothing. We may hold back the refund until we have the goods back or you have shown proof that you sent them, whichever comes first.

Handling the goods. You may look at and try the goods as you would in a shop, for example try a belt on. If you use them more than needed for that, you are liable for any loss in their value.

Exception. The right of withdrawal does not apply to goods made to your specifications or clearly personalised, for example with an engraving or text of your choice (Article 16(c) of Directive 2011/83/EU).

If you like, you can also give notice with this form, by email or by post. Complete and return it only if you wish to withdraw from the purchase.

• To: SIA "Kāpiņa" (DUNENSE), 1905. gada iela 7, Koknese, LV-5113, Latvia, info@dunense.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) purchase of the following goods:
• Ordered on (*) / received on (*), order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.

On top of your statutory rights, you may return full-price items within 30 days of dispatch and discounted items within 14 days of receipt.

This policy never shortens the statutory 14 days from receipt. If the 30 days from dispatch end earlier, you still have 14 days from receipt, and the previous section applies during them. After the statutory period, returns follow the conditions on the Returns page. Personalised items cannot be returned.

We are responsible for the goods matching the contract. If they do not (for example a manufacturing defect, or not the item you ordered), you may make a claim within two years of receiving them. Please tell us within two months of noticing the problem.

You may ask us to repair or replace the item free of charge. If that is not possible or not done within a reasonable time, you may ask for a price reduction or cancel the purchase and get your money back. When goods do not conform, we pay for sending them.

Leather is a natural material with its own marks: small scars, creases and differences in tone. They are part of the product, as the product pages describe, and are not by themselves a lack of conformity.

How to complain. Write to info@dunense.com with your order number, a description of the problem and, if you can, photos. We will answer in writing within 15 days of receiving your complaint.

On top of your statutory rights, Dunense gives its goods a voluntary warranty, described on the Warranty page. It does not limit your statutory rights.

If something is wrong, please write to us first; we will try to put it right quickly and fairly.

If we cannot agree, you may turn to the Consumer Rights Protection Centre (PTAC), the Latvian consumer authority, which handles consumer complaints and offers out-of-court resolution of consumer disputes: www.ptac.gov.lv. If you live in another EU country, the European Consumer Centre Latvia can also help: www.ecclatvia.lv. Disputes may also be taken to court.

The contract is governed by the law of the Republic of Latvia. If you live in another EU country, you keep the protection of the mandatory consumer law of your country.

How we handle your data is described in the privacy policy.

These terms may change. Your order is governed by the terms in force when you confirmed it. These terms apply from 16 November 2026.